FAQ

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FAQ 2017-02-22T15:01:41+00:00
What is your return policy on the products? 2017-02-07T14:32:08+00:00

Full refund is offered if you change your mind, given the product is unopened and the date of return is within 2 weeks of purchase. Full refund is also offered in case you are unhappy with the product, given the product is wrapped in its original packaging and returned within two weeks of purchase.

How do I contact you if I have any queries? 2017-02-07T14:31:22+00:00

Through the contact details provided on the website. hello@50.63.166.38 and if you would rather speak to us on the phone you can call us on +442078594049, or alternatively leave us a message or your number on the Contact Us page and we will get back to you by either calling you or via an e-mail as soon as possible.

What if my product arrives damaged or late? 2017-02-07T14:30:20+00:00

Full refund is applicable in both cases, given the product is returned in its original packaging. Please inspect the package right away upon delivery; if there are obvious damages you must refuse the package and contact us right away. Additionally, if you open the package and discover damage to the products, Please contact us as soon as possible within 48 hours.

Are these products guaranteed for any period of time? 2017-02-07T14:29:50+00:00

All our products carry a one year warranty which covers any manufacturing defects. During this period you would be able to get in touch to arrange a replacement. This warranty does not cover damages resulting from misuse.

Do solar powered devices work at night? 2017-02-07T14:25:59+00:00

Yes. Solar powered devices harness energy from the sun during the day to be used later at night.

Will solar products work in the winter on cloudy days? 2017-02-07T14:25:28+00:00

Yes. Solar products use light not heat. The amount of sun hours will be less in the winter, as the sun rises later and sets earlier. Solar products are also capable of generating some power in cloudy conditions due to diffuse light.

Do you have a retail store or are you online based? 2017-02-07T14:24:18+00:00

Solarities is the first online solar store in the UK offering a range of solar products.

Where is Solarities based? 2017-02-07T14:23:41+00:00

Solarities is a UK based company, specialising in various solar products including Battery banks and Backpacks.